Frequently Asked Questions

ElectriStay is a premium platform connecting electric vehicle owners with hotels and accommodations that offer guaranteed EV charging stations. We ensure seamless charging experiences while you travel, making EV road trips stress-free and convenient.

Simply search for accommodations in your desired location, filter by charging requirements (speed, connector type), and book directly through our platform. Upon arrival, your charging spot is guaranteed and ready to use. Our smart system manages reservations and ensures availability.

ElectriStay is rapidly expanding across Europe, starting with Switzerland. Check our Locations page for current availability. We're adding new partner hotels monthly and plan to cover major European cities by the end of 2025.

Browse our available properties on the Locations page, select your desired accommodation, and follow the booking process. You can filter properties by location, price range, and specific EV charging requirements. Your charging spot is automatically reserved with your room booking.

Yes, you can modify or cancel your reservation through your ElectriStay account. Our standard cancellation policy allows free cancellation up to 48 hours before check-in. Some properties may have specific policies, which will be clearly stated during booking.

This won't happen! Our reservation system guarantees your charging spot. If there's an unexpected issue, our 24/7 support team will immediately arrange an alternative charging solution at no extra cost, including access to nearby partner stations if needed.

Our network includes Level 2 AC chargers (up to 22kW) and DC fast chargers (up to 350kW). All locations support Type 2 connectors, with many also offering CCS and CHAdeMO. Tesla drivers can use our chargers with appropriate adapters.

Charging costs vary by location and are transparently displayed during booking. Many properties offer complimentary charging with overnight stays. Where fees apply, they're typically 20-30% below public charging rates. All costs are clearly shown before you confirm your booking.

Absolutely! All our partner hotels provide overnight charging, ensuring you wake up to a fully charged vehicle. Our smart scheduling system optimizes charging to take advantage of off-peak rates where available, saving you money.

Yes! We only partner with hotels that maintain professional-grade charging equipment. All stations are monitored 24/7, undergo regular maintenance, and have 99.5%+ uptime. Real-time status updates are available through our app.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For corporate accounts, we offer invoicing options. All transactions are secured with bank-level encryption.

Never! We believe in complete transparency. All costs, including accommodation, charging fees (if any), and taxes are clearly displayed before you confirm your booking. The price you see is the price you pay.

Yes, we offer tailored corporate solutions with centralized billing, detailed reporting, and special rates for frequent travelers. Contact our business team to set up your corporate account and enjoy simplified expense management.

We're always looking for quality hotel partners! Click "List Your Property" to start the application process. We'll assess your property, help plan charging infrastructure if needed, and guide you through our onboarding process. Most properties go live within 30 days.

No problem! We offer comprehensive support for properties looking to install EV charging. Our team provides consultation on equipment selection, installation partners, and can even help arrange financing. We make going electric easy and profitable.

Partner hotels see an average 35% increase in EV guest bookings, higher RevPAR, and improved sustainability credentials. Our platform handles all charging reservations, provides 24/7 technical support, and drives qualified traffic to your property.